Communication surveillance

Communication surveillance built for modern financial channels.

CommTrace helps companies capture, normalize, scan, retain, preview, and export communication data across WhatsApp Business, social media, email, collaboration tools, and enterprise archive feeds.

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Communication Surveillance & Compliance Enterprise-ready architecture Pilot-friendly product design
CommTrace review console
Active
WhatsApp BusinessLive ingestion and normalization
Live
Social channelsFacebook, Instagram, and platform imports
Import
Keyword scanningReview suspicious terms and policy hits
Scan
Export engineCSV, PDF, TXT, JSON, SFTP-ready output
Export
Multi-companyOnboard companies, users, assets, and role-based access.
WORM-readyRetention-oriented storage patterns and archive handoff support.
Review-readyPreview communication records, flagged terms, and normalized payloads.
Export-readySupport CSV, PDF, TXT, JSON, SFTP, and external surveillance exports.
Compliance and operations team reviewing enterprise dashboards

From ingestion to export.

CommTrace is designed for companies that need practical control over communication channels, review workflows, retention, and downstream export requirements.

Capabilities

Designed for practical enterprise workflows.

Each capability is shaped around operations, compliance, data control, audit readiness, and integration needs.

Multi-company onboarding Set up each client/company with assets, users, departments, and product-level configuration.
Role-based access Separate admin, reviewer, operations, and compliance permissions for controlled review.
Live WhatsApp ingestion Capture WhatsApp Business Cloud API messages and normalize them into searchable records.
Daily data imports Support scheduled imports from supported systems, CSV feeds, archive exports, or vendor drops.
Keyword scanning Scan normalized communication data for terms, phrases, risk categories, and review triggers.
Data preview Preview message records, metadata, participants, timestamps, attachments, and normalized fields.
Export support Generate CSV, PDF, TXT, JSON, and SFTP-ready exports for external review or archiving.
Audit trail and tasks Track review actions, assignments, notes, escalation, and audit history in higher-tier workflows.
Workflow

How CommTrace works.

A simple operating pattern for adoption, pilots, and phased enterprise rollout.

1

Connect channels

Onboard company assets such as WhatsApp numbers, social accounts, email/collaboration feeds, or import locations.

2

Normalize data

Convert platform-specific payloads into consistent communication records with searchable metadata.

3

Scan and review

Run keyword and policy-based checks, preview records, and route exceptions to review workflows.

4

Retain and export

Maintain WORM-ready retention patterns and generate exports for surveillance, audit, or archive systems.

Architecture

Integration-ready architecture for financial operations teams.

Built to connect with systems of record, data stores, archives, downstream vendors, and internal operations workflows.

Sources WhatsApp Business, social media, email, collaboration tools, CSV/SFTP imports.
Ingestion Webhook ingestion, scheduled pulls, daily imports, and source-specific parsers.
Normalization Standard message schema, participants, timestamps, metadata, and attachments.
Review Search, preview, keyword hits, exception queues, tasks, and audit trail.
Exports CSV, PDF, TXT, JSON, SFTP, external surveillance, and archive-ready output.
Use cases

Where this product fits inside a fintech operating model.

Use it as a focused product first, then connect it with the broader Fin Ecosystem layer as needed.

Communication capture Centralize communication records from modern channels and enterprise import feeds.
Compliance review Give reviewers a practical interface to search, preview, scan, and export records.
Archive handoff Prepare normalized records for retention-oriented storage or external archive systems.
Pilot surveillance workflows Start with one channel, then expand into broader communication coverage.
Build better fintech operations

Looking to modernize fintech operations, compliance, or data workflows?

Fin Ecosystem is building focused products for firms that need better control over communication, data, compliance, and operational workflows.

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